Providing Global Access to Premium Pet Products

Our Commitment to You

At KONG Shop, we understand that your pets are family, and waiting for their essential supplies can be stressful. That’s why we’ve designed our delivery services to be as reliable and transparent as our premium pet products. Whether you’re ordering durable LupinePet collars, specialized ferret supplies, or essential health products, we ensure your items reach you safely and efficiently.

Quick Processing: All orders are processed within 1-2 business days from our New York facility. We understand pet needs can’t wait!

Shipping Options Designed for Your Convenience

Standard Shipping – $12.95

Carriers: DHL or FedEx

Delivery Time: 10-15 days after dispatch

Perfect for when you need your pet’s essentials delivered reliably and efficiently. Track your package every step of the way with our premium carrier partners.

Free Shipping

Carrier: EMS

Delivery Time: 15-25 days after dispatch

Requirements: Available for orders of $50 or more

Enjoy complimentary shipping while still receiving the same careful handling and quality service we extend to all our customers worldwide.

Global Reach with Local Care

While we proudly serve pet parents across the globe, please note that delivery to some Asian regions and remote areas may not be available. Our team continuously works to expand our reach so more pets can benefit from our premium products.

What Our Customers Love About Our Delivery

  • Transparent Tracking: Know exactly where your pet’s products are
  • No Hidden Costs: Clear pricing with no surprise fees
  • Careful Packaging: Your products arrive in perfect condition
  • Global Accessibility: Serving pet owners worldwide with reliable shipping

Easy Returns for Your Peace of Mind

Not completely satisfied? We offer a 15-day return policy from the date of receipt. Because we believe in our products as much as you believe in providing the best for your pets.

Secure Payment Options

We accept all major payment methods including Visa, MasterCard, JCB, and PayPal, ensuring a secure and convenient checkout experience for our global customers.

Have questions about delivery? Our pet experts are always here to help at [email protected]

Thank you for trusting KONG Shop with your pet care needs. We’re honored to be part of your journey in providing the very best for your furry, feathered, or scaled family members.