Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our Site, including:

• Personal Identification Information: Name, email address, mailing address, phone number, and payment information (e.g., credit/debit card details processed securely via our payment gateways).
• Transaction Data: Details about purchases you make through our Site, including products ordered, payment method, and transaction history.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our Site.
• Usage Data: Information about how you use our Site, products, and services, including pages viewed, links clicked, and the dates and times of your visits.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To process and fulfill your orders, including managing payments, shipping, and returns.
• To provide customer support and respond to your inquiries, such as emails to [email protected].
• To improve our Site, products, and services based on your feedback and usage patterns.
• To send you promotional materials and updates about new products, special offers, and events, if you have opted in to receive such communications.
• To ensure the security of our Site and prevent fraud, in line with our commitment to premium security measures like SSL encryption and PCI DSS compliance.
• To comply with legal obligations and enforce our terms and conditions.

3. Sharing and Disclosure of Information

We may share your information in the following situations:

• Service Providers: We may share your data with third-party vendors who perform services on our behalf, such as payment processing (e.g., PayPal, credit card processors), shipping carriers, and marketing agencies. These partners are contractually obligated to protect your data and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of KONG Shop, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner, subject to the same privacy commitments.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

4. Data Storage and Security

We are committed to ensuring your data is secure. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Key measures include:

• Encryption: All transactions are encrypted using Secure Socket Layer (SSL) technology, and our payment gateways are PCI DSS compliant.
• Data Storage: Your financial details (e.g., credit card information) are never stored on our servers. We rely on secure third-party processors to handle payment data.
• Access Controls: Access to your personal data is limited to authorized personnel who need it to perform their job functions.
• Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we work hard to maintain high standards.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Access: The right to request access to the personal data we hold about you.
• Correction: The right to request correction of inaccurate or incomplete data.
• Deletion: The right to request deletion of your personal data, subject to legal obligations.
• Objection: The right to object to the processing of your data for certain purposes, such as direct marketing.
• Data Portability: The right to receive your data in a structured, machine-readable format.
• Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device when you visit our Site. We use the following types of cookies:

• Essential Cookies: Required for the Site to function properly, such as enabling you to add items to your cart and complete purchases.
• Analytics Cookies: Help us understand how visitors interact with our Site, allowing us to improve performance and user experience.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our Site. For more information, please see our Cookie Policy (if applicable) or contact us.

7. International Data Transfers

As a global business, we may transfer and process your personal data in countries outside your residence, including the United States, where our servers are located. We ensure such transfers are compliant with applicable data protection laws and that your data is protected through appropriate safeguards, such as standard contractual clauses.

8. Children’s Privacy

Our Site is not intended for children under the age of 16, and we do not knowingly collect personal information from individuals under 16. If you believe we have inadvertently collected such data, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Thank you for trusting KONG Shop with your privacy. We are dedicated to providing a secure and convenient shopping experience for you and your pets.