Term and Conditions

Welcome to KONG Shop! These Terms and Conditions govern your use of our website located at buynewpetproducts.com and your purchases from our online store. By accessing our site and making a purchase, you agree to these terms. We’re committed to providing high-quality pet products and an exceptional shopping experience for all pet parents and their furry family members.

2. Our Products and Services

Product Range

KONG Shop specializes in premium pet care products including:

• Food: Dry Food for various life stages (Kitten, Puppy, Adult)
• Health Products: Flea, Tick & Worming Treatments, Health Supplements
• Accessories: Collars, Leads, Harnesses, Grooming supplies, Toys
• Care Products: Litter and supplies for Small Animals (Ferret, Guinea Pig, Mouse & Rat, Rabbit)

Product Information

We strive to provide accurate product descriptions and images. However, slight variations may occur. All products are intended for pet use only and should be used according to manufacturer instructions.

3. User Obligations and Responsibilities

Account Information

When creating an account or making purchases, you agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Promptly update any changes to your information

Acceptable Use

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Submit false or misleading information

Age Requirement

You must be at least 18 years old to make purchases on our website.

4. Orders and Payment Terms

Order Process

When you place an order:

• You receive an order confirmation email
• We process orders within 1-2 business days after payment confirmation
• We reserve the right to cancel any order before shipment

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Pricing and Taxes

All prices are listed in US dollars. We reserve the right to adjust prices and correct pricing errors. You are responsible for any customs duties or taxes applicable in your location.

5. Shipping and Delivery

Shipping Methods

• Standard Shipping: DHL or FedEx – $12.95 – 10-15 business days after shipment
• Free Shipping: EMS – Free on orders over $50 – 15-25 business days after shipment

Shipping Areas

We ship worldwide, excluding some Asian countries and remote areas. If you’re unsure about delivery to your location, please contact our customer service team before ordering.

Delivery Responsibility

Once the shipping carrier accepts your package, risk of loss passes to you. We’re not responsible for delays caused by customs, weather, or carrier issues.

6. Returns and Exchanges

Return Timeframe

We accept returns and exchanges within 15 days from the date you receive your items.

Return Conditions

To be eligible for return, items must be:

• Unused and in the same condition as received
• In original packaging with all tags attached
• Accompanied by the original receipt or order confirmation

Non-Returnable Items

The following cannot be returned or exchanged:

• Health Products & Supplements (including Flea, Tick & Worming Treatments)
• Dry Food with opened packages
• Litter with opened containers
• Any products that have been opened or used

Return Process

Follow these steps for returns:

1. Contact customer service at [email protected] within 15 days of receipt
2. Complete the Return Request Form within 2 business days
3. Receive return authorization and shipping instructions within 1-2 business days
4. Ship the item back to us within 5 business days of authorization
5. We process your return within 3-5 business days of receipt

Refunds and Exchanges

Refunds: Issued to your original payment method. Credit card refunds take 5-10 business days; PayPal refunds take 3-5 business days. Original shipping costs are non-refundable unless the return is due to our error.

Exchanges: Follow the same process as returns. Exchanges are subject to product availability. You’re responsible for any price differences between items. We cover shipping costs for replacement items.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of KONG Shop or our content suppliers and protected by international copyright laws. You may not use, reproduce, or distribute any content without our express written permission.

8. Limitation of Liability

KONG Shop’s total liability for any claim related to your use of our site or products shall not exceed the purchase price of the products in question. We’re not liable for:

• Indirect, incidental, or consequential damages
• Products damaged after delivery to the shipping carrier
• Issues arising from improper product use
• Events beyond our reasonable control

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy (available on our website) explains how we collect, use, and protect your data.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of New York, USA. Any disputes shall be resolved in the courts located in New York. We encourage you to contact us first at [email protected] to resolve any issues amicably.

11. Changes to Terms

We may update these Terms and Conditions periodically. The updated version will be posted on our website with the effective date. Continued use of our site after changes constitutes acceptance of the modified terms.

12. Contact Information

Thank you for choosing KONG Shop for your pet care needs. We appreciate your business and are committed to ensuring the happiness and well-being of all the pets we serve.

We’re not just a pet store – we’re part of your pet’s family, just like you are!